Terms And Conditions
Goods the subject of any agreement by the seller to sell shall be at the risk of the intending purchaser as soon as they are delivered by the seller to the buyers vehicles or the buyers premises or otherwise to buyers order.
Warranties will not be extended beyond that of the manufacturer’s warranty period or conditions. The warranty is limited to replacing or repairing any defective goods with the procedure set out in these terms and conditions, provided that Franklin Water Ltd is satisfied that the defects were defects in manufacture or in transit.
Delivery times vary depending on the destination, but the vast majority of all our orders have reached our New Zealand customers within 1-4 business days of order.
Orders made by customers for delivery addresses outside New Zealand will not immediately be charged; we will instead collect the details of your order and get in touch with you to confirm delivery charges for your order to your country.
Because we pride ourselves on the speed of our delivery and do our utmost to despatch your order as soon as we possibly can, it is not possible to cancel or alter your order once it has been confirmed. However, once you have received your goods, we are happy to exchange them for you if you have changed your mind. For the purposes of such exchanges:
The goods being exchanged must be returned to Franklin Water Ltd in the original, unopened condition.
Goods you get as a replacement must be of the same or lower value than the original purchase.
You must meet all postage costs for both the return of your original purchase as well as the despatch of the replacement goods.
Customers have the right to return any goods deemed faulty or damaged in transit for a replacement. The following conditions apply terms returned in these circumstances:
- Where goods are being returned due to a fault or damage, they must be in original condition.
- Where return is due to a fault, the customer must contact Franklin Water Ltd within 7 days of receiving the product.
- Damaged items must not be signed for at the time of delivery and must be rejected – a new replacement will be sent as soon as possible.
Franklin Water Ltd will cover the postage costs involved for the return and replacement of any faulty or defective goods.
Through conducting its normal business, Franklin Water Ltd may collect customer information including purchase history, contact and delivery details. This information will remain confidential and will be held securely, and will not be disclosed to any third party.
Customers who do not wish to have any personal information collected and used for any purpose other than that required to complete the transaction will need to express this in writing at the time of purchase.
Access to Personal Information
Personal information relating to the customer is available under the Privacy Act 1993, and the customer may request changes to the information held.