Goods the subject of any agreement by the seller to sell shall be at the risk of the intending purchaser as soon as they are delivered by the seller to the buyers vehicles or the buyers premises or otherwise to buyers order.

Because we pride ourselves on the speed of our delivery and do our utmost to despatch your order as soon as we possibly can, it is not possible to cancel or alter your order once it has been confirmed. However, once you have received your goods, we are happy to exchange them for you if you have changed your mind. For the purposes of such exchanges:

The goods being exchanged must be returned to Franklin Water Ltd in the original, unopened condition.

Goods you get as a replacement must be of the same or lower value than the original purchase.

You must meet all postage costs for both the return of your original purchase as well as the despatch of the replacement goods.

Customers have the right to return any goods deemed faulty or damaged in transit for a replacement. The following conditions apply terms returned in these circumstances:

• Where goods are being returned due to a fault or damage, they must be in original condition.
• Where return is due to a fault, the customer must contact Franklin Water Ltd within 7 days of receiving the product.
• Damaged items must not be signed for at the time of delivery and must be rejected - a new replacement will be sent as soon as possible. Franklin Water Ltd will cover the postage costs involved for the return and replacement of any faulty or defective goods.

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