Welcome to Franklin Waters! By using our website, services, and purchasing products from us, you agree to the following terms and conditions. Please read them carefully.
This website is operated by Franklin Waters. Throughout the site, the terms “we”, “us” and “our” refer to Franklin Waters. By visiting our site and purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and policies referenced herein or available by hyperlink.
All products displayed on Franklin Waters are subject to availability. We reserve the right to discontinue any product at any time. We make every effort to display as accurately as possible the colors, images, and descriptions of our products. However, we do not guarantee that your monitor’s display of any color will be accurate.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue any product at any time without prior notice. All prices displayed on the website are inclusive of applicable taxes unless stated otherwise.
When you place an order with us, you agree that you are providing accurate, current, and complete information. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, or if the product is out of stock.
We only offer local pickup options unless otherwise specified. For specific regions or restricted delivery areas, additional conditions may apply. Once your order is processed, you will receive an email confirmation with pickup or shipping details.
We accept returns of unopened, unused products within 14 days of purchase. If the product is faulty or damaged upon delivery, we will arrange a replacement or refund. Refunds will only be issued to the original payment method. Please refer to our Refund Policy for more detailed information.
We accept payment via Cash on Delivery / Pickup. By placing an order, you confirm that the payment method being used is yours or that you have the authorization to use it.
Franklin Waters is not responsible for any damages or losses resulting from your use of this website or its contents. You agree that your use of the website is at your sole risk.
Your submission of personal information through the website is governed by our Privacy Policy. Please review our Privacy Policy to understand how we handle your personal data.
We reserve the right to modify these terms at any time. Changes will take effect immediately upon posting on the website. Your continued use of the website following any such changes constitutes your agreement to the revised terms.
These terms and conditions are governed by the laws of New Zealand. Any disputes arising from these terms shall be resolved in the competent courts of New Zealand.
If you have any questions about these Terms and Conditions, please contact us at:
Franklin Waters
Location: 7 Subway Road, Pukekohe, Auckland, NZ
Email: sales@franklinwater.co.nz
Phone: 0800 826 525
For additional contact options and our office address, please visit our Contact Us page.